Terms and Conditions
Ordering & Pre-Orders
Placing an order on this website constitutes a pre-order for a custom-built studio device.
All products are made to order and are not held in stock.
The production time is stated in each product description. By placing an order, the customer explicitly accepts the stated production timeframe.
Orders placed outside the online store (custom development or bespoke equipment) are confirmed via email after technical and financial agreement.
Pricing
- All prices are displayed in EUR
- Prices and specifications are subject to change without prior notice
- Prices are net export prices
- Shipping and handling costs are not included and are calculated at checkout
Payment Methods
Accepted payment methods:
- Direct Bank Wire Transfer
- PayPal
When using PayPal, an additional 8% fee is added to cover PayPal processing fees, exchange rate losses, and non-EU transaction costs.
PayPal fees are non-refundable under any circumstances, in accordance with PayPal’s policy effective January 1, 2020.
Pre-Order & Upfront Payment
Upfront payment is available for customers who wish to secure and pre-book manufacturing.
For pre-orders:
- A deposit is required to initiate design, planning, and manufacturing
- The remaining balance is due once the product is completed and ready for shipment
The manufacturer guarantees completion within the mutually agreed timeframe.
Design Approval & Customization
After technical and financial agreement:
- The customer must confirm setup options, configuration, and design details via email
- Upon receipt of upfront payment, design plans (front & rear panels) are sent in PDF format for approval
- Laser engraving begins only after written email approval
The customer is responsible for final proof review, including spelling, grammar, and layout accuracy.
Changes are allowed before engraving begins.
Changes requested after engraving may incur additional costs (redesign, new panels, engraving fees, labor).
Custom text engraving is usually free.
Logo engraving may incur additional charges depending on complexity (vectorization, preparation, implementation).
Testing & Completion
Once the device is physically completed:
- The customer will be notified
- Shipping address and phone number will be reconfirmed
- Each VintageMaker device undergoes an 8-hour audio test after assembly. All channels and functions are checked for signal integrity, SNR, THD, crosstalk, noise, and gain accuracy. Results are recorded internally to ensure the unit meets specifications before shipping.
Shipping
- All products are shipped from the European Union (EU) with insurance, tracking number, and secure packaging.
- Shipping costs are calculated at checkout and are the responsibility of the customer.
- For deliveries outside the EU, the customer is solely responsible for all import duties, VAT, taxes, and customs clearance fees. Prices shown are net export prices; no EU VAT is included as the Seller is VAT-exempt.
- The Seller is not responsible for delays caused by shipping carriers, customs authorities, or force majeure events.
Shipping methods:
- EU: GLS / DHL / Local national post
- Outside EU: FedEx
Delivery times outside the EU may vary depending on destination and carrier.
Intellectual Property & Confidentiality
All designs, plans, concepts, drawings, and images created during the manufacturing process remain the exclusive intellectual property of the Seller.
The Seller agrees to treat bespoke designs as confidential, subject to mutually agreed privacy terms established at the time of order and payment.
Right to Refuse Orders
Due to the cost and complexity of bespoke manufacturing, the Seller reserves the right to refuse any order if:
- The agreement terms are breached
- Communication is inconsistent or incomplete
- Required technical cooperation is not provided
The Seller operates in accordance with Fair Trading principles.
Binding Agreement
These Terms & Conditions constitute a fair and binding agreement.
The purchase contract becomes legally effective upon successful delivery of the goods.
Orders may be confirmed via email after mutual technical and financial approval.
Order specifications may be modified before laser engraving begins.
No changes are permitted after engraving is completed.
Warranty
- 1-year full service warranty from date of purchase
- Customer is responsible for all shipping costs
- The Seller is not liable for electrical, bodily, or environmental damage caused by misuse or faulty external equipment
All products are tested, calibrated, and shipped with individual test documentation.
Customers must inspect delivered goods immediately and report defects without delay.
Warranty does not apply if:
- Goods were not inspected on arrival
- Obvious faults were not reported
- Improper use, modification, or incorrect installation occurred
- Usage or maintenance instructions were not followed
Damaged Items
- The customer must inspect shipments upon delivery
- Visible damage must be noted on the carrier’s receipt
- Hidden damage must be reported directly to the shipping carrier
- Damage claims must be reported to VintageMaker within 3 calendar days
VintageMaker is not responsible for shipping damage claims.
Returns & Refunds
Returns are accepted within 14 days of delivery.
- A 40% restocking fee applies, especially for custom-built equipment
- Items must be returned in brand-new condition with original packaging
- Shipping and handling fees are non-refundable
Items returned requiring repair will be refunded minus repair and restocking costs.
We reserve the right to refuse returns that do not meet these conditions.
Repair Service Returns
- Customer covers return shipping to VintageMaker
- Approved warranty repairs include return shipping, parts, and labor at no cost
- Original packaging is strongly recommended
Sales Refusal Conditions
Sales may be refused if the customer:
- Fails to answer technical questions
- Alters or deletes parts of email communication
- Ignores technical documentation or guidance
- Refuses to review short tutorial material
- Is unwilling to understand basic analog audio principles
- Fails to respond after repeated contact attempts
Final Clause
VintageMaker is committed to ensuring customers receive the correct equipment.
Abuse of policies may result in the loss of certain provisions.
Any rights not expressly granted herein are reserved.